Terms and Conditions.

Welcome to JOY KEYS VIRTUAL, an innovative products store registered in the state of California, United States, offering fashion products with a significant innovation factor in their composition for customers worldwide. By using our website and making purchases, you agree to comply with these terms and conditions. Please read them carefully before completing your purchase.

1. General Information

JOY KEYS VIRTUAL is registered and operates under the laws of the state of California, USA. We offer fashion products available for global shipping, subject to inventory availability. We reserve the right to update prices, product descriptions, and policies without prior notice.

2. Purchase and Payment Process

Customers can place orders through our website. It is the customer’s responsibility to provide accurate and complete information when placing an order.

Product prices are listed in [currency, such as USD] and do not include shipping costs, customs duties, or applicable local taxes.

We accept secure payment methods, including credit/debit cards, PayPal, and other compatible processors.

3. Shipping and Delivery

We offer international shipping through reliable courier services. Shipping costs and delivery times vary depending on the destination and are specified during the checkout process.

The customer is responsible for providing a valid and updated shipping address. We are not liable for failed deliveries due to incorrect or incomplete addresses.

Estimated delivery times are approximate and may vary due to external factors such as customs processing, weather conditions, or logistical delays.

4. Customs Duties and Local Taxes

Orders shipped outside the United States may be subject to customs duties, import taxes, or other fees imposed by the local laws of the destination country.

These fees are not included in the product price or shipping costs and must be borne by the customer upon delivery.

We recommend consulting your country’s customs office for detailed information on applicable fees.

5. Exchange, Return, and Refund Policies

We accept returns or exchanges within 30 days of delivery, provided the product is in its original condition, unused, and with all tags intact.

We do not accept returns for personalized products or final sale items unless they have manufacturing defects.

Return shipping costs are the responsibility of the customer, except in cases of defective or incorrectly shipped products.

Refunds will be processed through the original payment method and may take up to 10 business days to appear in your account.

6. Intellectual Property Rights

All content on our website, including text, images, graphics, and logos, is the property of JOY KEYS VIRTUAL and is protected by U.S. copyright and intellectual property laws. Use of this content without prior written consent is prohibited.

7. Limitation of Liability

We are not responsible for delivery delays caused by events beyond our control, such as customs holds, natural disasters, or strikes.

JOY KEYS VIRTUAL assumes no liability for any loss, damage, or indirect costs arising from the use of our products or services.

8. Governing Law

These terms and conditions shall be governed by and interpreted in accordance with the laws of the state of California, USA. Any disputes arising will be exclusively submitted to the state or federal courts of Los Angeles County.

9. Changes to the Terms and Conditions

We reserve the right to modify these terms at any time. Changes will become effective once published on our website. We recommend reviewing them regularly to stay informed.

10. Contact Information

For any inquiries, you can reach us at:

Email: [email protected]

Phone: +1 (747) 337-9324

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM

Last updated: January 11, 2025.

Thank you for choosing JOY KEYS VIRTUAL. We hope you enjoy your shopping experience!